Frequently asked questions

No, we do not accept lost or stolen devices

Quotes are valid for 30 days

We pay within 24 hours of receiving your device.

We check for the following: 

If device powers On (screen must switch on and not be black)
If Screen / LCD / Touchscreen is cracked , faulty or bleeding.
Camera functionality  
Microphone or Speaker condition.
Connector condition
Housing condition
Ability to make & receive calls.
Faulty or Missing buttons.
Water damage. 
Battery Life.

Nope, zero. We will supply you with a free prepaid shipping label.  No payment required if you select this option.

Should you choose to use your own shipping service we strongly recommend our customers to acquire a tracking number and share it with us.

Once your order is complete, your shipping label will be generated and emailed to you.

Please send your device(s) within 30 days of your online order.  Orders over 30 days are subject to price quotes at time of receipt. 

You will receive an email notification when your device(s) have arrived.

Typically, it takes approximately 1-3 working days to be delivered to us. 

Please click on the My Account at the top of our Home page.
You will be prompted to enter your email address and Password.

Please click on the "My Account" at the top of our Home page. Navigate to the settings tab to update contact details. 

Enter the e-mail address associated with your account, then select "Reset Your Password". 

You will receive an email with instructions for resetting your password.


Click on My Account at the top tool bar and then select the orders page to view the status of your order.

Please check your spam or junk folders. You can also contact us with your order number to resend label.

If your device isn't listed, please contact us at and well explore obtaining a quote for you. 

Log into with your Apple ID and Password

Click all devices, then select the device you want to erase.

Device pop up box will appear.

Click remove from account.

Confirm by selecting remove.

Here is the way to turn off Reactivation Lock from Google’s website.

  • Log into with your Google email address and password.
  • “Under Sign In & Security >” On left of screen - click on “Device Activity And Notifications”.
  • On the right of the screen click “Recent security events” and click on “REVIEW DEVICES”
  • You will now see all devices linked to your Google account.
  • Click the device you want to remove and select REMOVE under account access.